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National Quality Checking Conference Press Release


For Immediate Release

National Quality Checking Conference is a success!

On Thursday 3rd March the very first National Quality Checking Conference took place at Friends House in Euston, London – and it was a big success!

Whilst quality and quality checking has featured as part of other Social Care conferences in the past, this was the first National Conference to focus entirely on improving care and support services through Quality Assurance.

The Conference was aimed at professionals who work in Care and Support Services for people with a learning disability, physical disability or mental health problem, older people, and those with health needs. There was a fantastic turnout with over 100 delegates from all sides of Quality Assurance and from all across the UK. This included Local Authority Commissioners, Service Providers, and Quality Checking teams as well as the Department of Health.

The Conference was hosted by Expect the Best, a peer-to-peer Quality Checking service funded by the Department of Health and run by a consortium of local Mencap groups. Expect the Best have been quality checking learning disability services in London for the past three years.

The National Quality Checking Conference focused on three key areas which need to be addressed nationally and locally

  • The need to put service users at the centre of the quality checking process by actually asking for their views
  • The need to work together to develop better local quality assurance systems
  • The need to invest more in quality assurance to ensure services are delivering the appropriate levels of care and support that people with additional needs deserve and should expect to receive.

The conference was packed with interesting and varied speakers including a keynote address from Professor Ursula Gallagher, the Care Quality Commission’s Deputy Chief Inspector of General Practice and Integrated Care. As well as hearing from Expect the Best, delegates heard other excellent examples of best practice in Quality Assurance from around the country including Gloucestershire County Council, and learnt about the Association of Quality Checkers which is launching this year.

In her keynote address, Professor Ursula Gallagher from the CQC highlighted the wider importance of quality checking in NHS services:

“If NHS services aren’t serving the most vulnerable well, then they probably aren’t serving anyone else well either.”

Feedback from the day was excellent, with delegates stating emphatically the need for an annual National Quality Checking conference.

Matt Gamble, Expect the Best’s Project Manager, stated:

“It’s been an amazing day and we hope that our delegates build on this positive momentum and that commissioners and providers learn from the examples of best practice and actively invest in quality assurance.

 It is only through investing in quality assurance that we can ensure all people with additional needs consistently receive the high quality care and support that they deserve.”  

For more information on Expect the Best or the National Quality Checking Conference please visit: www.expectthebest.org.uk or email info@expectthebest.org.uk

For further information, please contact Matt Gamble – Project Manager, Expect the Best, on info@expectthebest.org.uk or 020 8349 3842.

Notes to editors:

Expect the Best is an innovative peer-to-peer quality checking service which is run by the North West London Mencap Consortium and funded by the Department of Health. It employs people with learning disabilities and operates across the London Boroughs of Ealing, Harrow, Hammersmith and Fulham, Brent, Kensington and Chelsea, and Barnet, and focuses on checking Learning Disability services. It aims to offer quality checks to more areas such as Mental Health, Older People’s Health and Physical Disability services in the near future.

You can find out more information about Expect the Best through www.expectthebest.org.uk

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